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Omega Technical Solutions Blog
Omega Technical Solutions has been serving the Haymarket area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.
Artificial intelligence and machine learning are entering the mainstream technology discourse, and with software developing the ability to learn from datasets, many businesses are using this technology to automate their processes to cut down on costs and better use their current resources. There is a lot of good that comes from this, but only when you look past these benefits can you start to see the drawbacks, including an important one called “data poisoning.”
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If your business wants to improve operations, one way it can do so is with an in-depth knowledge base that encompasses its policies and procedures for anyone who might work for you or take advantage of your services. Businesses that are well-documented have a much easier time when it comes to onboarding new talent, and with a thorough enough knowledge base, customers and vendors will have an easier time working with you, too. Today we are discussing the different types of knowledge base systems and why they might be a good fit for your business model.